Family Support Library
Guidance for every step — from arrest to coming home.
Clear, compassionate guides from the InMato Family Support Team. Whether you're trying to find a loved one, facing your first days in custody, or rebuilding after release, start here — free to read, in English and Spanish.
Video Visit Technical Problems and How to Fix ThemVideo visit not connecting? This guide covers every common technical problem and how to fix them so you don't miss time with your loved one.Read guideWhat to Say in Your First LetterA practical guide to what to say in your first letter to someone in jail — what to include, avoid, and how each service can help.Read guideSix Months In: Adjusting ExpectationsA honest look at how families use jail search and inmate tracking tools six months in—what works, what to drop, and what actually helps.Read guidePrepaid Phone Accounts vs. Collect Calls: The Cost DifferencePrepaid phone accounts vs collect calls: understand the real cost difference and how to fund the right jail calling account for your family.Read guideWhen Your Parent Is in Jail and You're Under 18A calm, practical guide for teens and young adults navigating life when a parent is in jail — what to do, who to call, and where to find help.Read guideOpening a Bank Account With a RecordConvicted of a crime? Opening a bank account with a record is harder but possible. Here are the best options for 2024 and beyond.Read guideThe First Trip to the DMV After ReleaseA step-by-step guide to surviving The First Trip to the DMV After Release — what to bring, what to expect, and how to prepare.Read guideRenting With a Record: What to Say to a LandlordA practical guide to renting with a record — what to say, how to prepare, and which resources actually help you find housing after release.Read guideExplaining a Gap on Your ResumeA practical guide to explaining a resume gap with honesty and confidence — strategies that work for every industry and gap length.Read guideWhat to Bring on Release DayA practical checklist of what to bring on release day — IDs, cash, clothing, and support resources every family needs ready.Read guideReconnecting With Children After a Long AbsenceA practical guide to the best tools, services, and approaches for reconnecting with children after a long absence caused by incarceration.Read guideReinstating Health Coverage After ReleaseA guide to reinstating health coverage after release from jail or prison — Medicaid, ACA, employer plans, and free tools to help families.Read guide
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